Joel Borwick has owned Seitz-Agin Hardware in Cleveland Heights for 38 of the store's 56 years. To loyal customers, he and his staff are well-known for dispensing home repair tips, doling out contractor referrals, and selling only what shoppers need.

The store has proudly survived the onslaught of big box stores. When Home Depot and Wal-Mart opened at nearby Severance, Seitz-Agin trundled on, propelled by a loyal fan base and friendly personal service. Years of customer appreciation awards and press clippings from local publications adorn the walls.

Now, after decades as a fixture on Lee Road, Seitz-Again will close its doors for good on June 18th. Borwick has inked a deal to sell the building to Heights merchant Bill Mitchell, who owns Mitchell's Fine Chocolates just down the block.

In the end, it wasn't the big box stores that did the shop in, explains Borwick. Ultimately, it was the economic downturn and change in consumer buying habits that bested Borwick. The store began losing money several years ago when its contractor business dropped off. When the housing market stalled, many contractors were out of work. 

Today's homeowners also prefer to hire contractors rather than fix up homes themselves. And they look online first for products, Borwick says. This shift has made it tough for small hardware stores to keep their doors open.

Since news broke about Seitz-Agin's departure, a steady stream of customers have stopped by each day to purchase one last can of paint or tube of caulk, and to wish Borwick and his staff well and thank them for their years of service.

Mitchell says he hopes to find a new tenant for the Seitz-Agin storefront by Labor Day.

Source: Seitz-Agin
Writer: Lee Chilcote