University Circle
ReImagining a More Sustainable Cleveland, a creative land reuse initiative to transform empty city lots into gardens, orchards and farms, has received the American Planning Association's National Planning Excellence Award for Innovation in Sustaining Places.
The program, which is led jointly by Neighborhood Progress (NPI), the City of Cleveland, Kent State University's Cleveland Urban Design Collaborative and LAND Studio, was first launched in 2010. In its first round, the program funded 56 vacant lot reuse projects, including 13 community gardens, 10 market gardens, six pocket parks and three vineyards.
Now in its second round, ReImagining Cleveland will spend $1 million in 2011-2012 to turn city-owned vacant lots into community green spaces and expanded side yards for residents. To date, nearly 60 homeowners have applied for side yard expansions and 16 green space projects are being implemented.
"ReImagining is an incredibly significant and collaborative effort that helps transform neighborhoods into safer and more stable communities," said Joel Ratner, President and CEO of Neighborhood Progress. "We are so proud that the program has received this honor from the American Planning Association."
Source: Neighborhood Progress
Writer: Lee Chilcote
The program, which is led jointly by Neighborhood Progress (NPI), the City of Cleveland, Kent State University's Cleveland Urban Design Collaborative and LAND Studio, was first launched in 2010. In its first round, the program funded 56 vacant lot reuse projects, including 13 community gardens, 10 market gardens, six pocket parks and three vineyards.
Now in its second round, ReImagining Cleveland will spend $1 million in 2011-2012 to turn city-owned vacant lots into community green spaces and expanded side yards for residents. To date, nearly 60 homeowners have applied for side yard expansions and 16 green space projects are being implemented.
"ReImagining is an incredibly significant and collaborative effort that helps transform neighborhoods into safer and more stable communities," said Joel Ratner, President and CEO of Neighborhood Progress. "We are so proud that the program has received this honor from the American Planning Association."
Source: Neighborhood Progress
Writer: Lee Chilcote
What's the cumulative impact of Cleveland's 200-plus community gardens, 20-plus farmers markets and 60-odd acres of urban land that have been tilled and planted for a future harvest?
That's an as yet unanswered question, says the City of Cleveland's new Sustainability Chief, but one she hopes to glean serious answers to in the coming year. Billed "The Year of Local Food" by Sustainable Cleveland 2019, a grassroots, city-led movement to employ sustainability as an engine to grow the regional economy, 2012 is going to be a momentous year.
"Local food is exciting because it combines entrepreneurship and environmental benefits with making connections in the local community," says Jenita McGowan, who last week succeeded Andrew Watterson as the city's Sustainability Chief. "We're really hoping to better connect Cleveland residents with local food, since many people still don't know what is available and how to access it."
Other plans for 2012 include increasing the number of urban farmers in the city, tying into the West Side Market's centennial celebrations this fall, and garnering commitments from large institutions to buy more food locally.
"The Year of Local Food allows all local groups to co-market their work," says McGowan. "That helps them to tie into a larger movement."
Sustainable Cleveland 2019 will host a kick-off event for the Year of Local Food this Friday, Jan. 20th from 11 a.m. to 2 p.m. at Cleveland City Hall at 601 Lakeside.
Source: Jenita McGowan
Writer: Lee Chilcote
That's an as yet unanswered question, says the City of Cleveland's new Sustainability Chief, but one she hopes to glean serious answers to in the coming year. Billed "The Year of Local Food" by Sustainable Cleveland 2019, a grassroots, city-led movement to employ sustainability as an engine to grow the regional economy, 2012 is going to be a momentous year.
"Local food is exciting because it combines entrepreneurship and environmental benefits with making connections in the local community," says Jenita McGowan, who last week succeeded Andrew Watterson as the city's Sustainability Chief. "We're really hoping to better connect Cleveland residents with local food, since many people still don't know what is available and how to access it."
Other plans for 2012 include increasing the number of urban farmers in the city, tying into the West Side Market's centennial celebrations this fall, and garnering commitments from large institutions to buy more food locally.
"The Year of Local Food allows all local groups to co-market their work," says McGowan. "That helps them to tie into a larger movement."
Sustainable Cleveland 2019 will host a kick-off event for the Year of Local Food this Friday, Jan. 20th from 11 a.m. to 2 p.m. at Cleveland City Hall at 601 Lakeside.
Source: Jenita McGowan
Writer: Lee Chilcote
Two local student-led teams, NanoHarv Technologies and Amplified Wind solutions, have made it to the semifinals of the Clean Energy Trust’s Clean Energy Challenge.
NanoHarv Technologies, a group of graduate students in CWRU’s Science & Technology Entrepreneurship Program (STEP), investigates new techniques that could potentially deliver cost efficient methods for the production of algae biofuels and other valuable by-products.
Amplified Wind Solutions is a group of CSU students and professors who have developed a wind speed amplification system that, when installed on a cylindrical structure such as a silo or water tower, can provide three times the electricity production of a typical wind turbine in low or marginal wind areas.
“The quality of the applications was fantastic,” says Amy Francetic, executive director of the Clean Energy Trust. “We had over 100 applications.” Only 16 teams were chosen to move on to the finals and present their business plans in Chicago on February 29 and March 1.
“This is a great opportunity for us to gain insight into the challenges of business plan development and new venture creation,” says Justin Isaacs, co-founder of NanoHarv. The winners in Chicago will go on to the national competition in Washington, DC, this summer to compete for $150,000.
While Niki Zmij, CEO of Amplified Wind Solutions, would like the prize money to help bring her company to commercialization, she is also happy in the lessons she’s learning.
“Whether we win or not this competition has been an incredible lesson in entrepreneurship,” says Zmij. “I’m a firm believer that we all learn best by doing -- and this process has allowed me to gain a very clear picture of what it takes to develop a new technology, start up a company, and put forth the dedication and hard work that it takes to make it successful.”
Source: Amy Francetic, Justin Isaacs, Niki Zmij
Writer: Karin Connelly
NanoHarv Technologies, a group of graduate students in CWRU’s Science & Technology Entrepreneurship Program (STEP), investigates new techniques that could potentially deliver cost efficient methods for the production of algae biofuels and other valuable by-products.
Amplified Wind Solutions is a group of CSU students and professors who have developed a wind speed amplification system that, when installed on a cylindrical structure such as a silo or water tower, can provide three times the electricity production of a typical wind turbine in low or marginal wind areas.
“The quality of the applications was fantastic,” says Amy Francetic, executive director of the Clean Energy Trust. “We had over 100 applications.” Only 16 teams were chosen to move on to the finals and present their business plans in Chicago on February 29 and March 1.
“This is a great opportunity for us to gain insight into the challenges of business plan development and new venture creation,” says Justin Isaacs, co-founder of NanoHarv. The winners in Chicago will go on to the national competition in Washington, DC, this summer to compete for $150,000.
While Niki Zmij, CEO of Amplified Wind Solutions, would like the prize money to help bring her company to commercialization, she is also happy in the lessons she’s learning.
“Whether we win or not this competition has been an incredible lesson in entrepreneurship,” says Zmij. “I’m a firm believer that we all learn best by doing -- and this process has allowed me to gain a very clear picture of what it takes to develop a new technology, start up a company, and put forth the dedication and hard work that it takes to make it successful.”
Source: Amy Francetic, Justin Isaacs, Niki Zmij
Writer: Karin Connelly
cma included on list of 10 can't miss museums in the country
GotSaga, an interactive site that allows people to share stories, recently featured an article on the 10 best museums in the country. No surprise, The Cleveland Museum of Art was on the list. Also sharing the list are The Smithsonian Institution in Washington D.C., The Metropolitan Museum of Art in New York, and the National Cowboy & Western Heritage Museum in Oklahoma City.
"The Cleveland Museum of Art (CMA) is an art museum situated in Wade Park, in the University Circle neighborhood on Cleveland's east side. Internationally renowned for its substantial holdings of Asian and Egyptian art, the museum houses a diverse permanent collection of more than 43,000 works of art from around the world. The Cleveland Museum of Art has remained historically true to the vision of its founders, being the only major American museum keeping general admission free to the public."
Read about all the museums here.
"The Cleveland Museum of Art (CMA) is an art museum situated in Wade Park, in the University Circle neighborhood on Cleveland's east side. Internationally renowned for its substantial holdings of Asian and Egyptian art, the museum houses a diverse permanent collection of more than 43,000 works of art from around the world. The Cleveland Museum of Art has remained historically true to the vision of its founders, being the only major American museum keeping general admission free to the public."
Read about all the museums here.
Ian Wong, a medical student at CWRU, found through his studies that there was a real need for access to fresh, quality food in Cleveland’s high-density areas. His theory: If people have fresh produce, nutrition is second nature. So he and co-founder Max Wilberding started Freshbag, a grocery delivery service that debuted in 2010.
“The company was essentially started to improve wellness in Cleveland through nutrition,” Wong says. “Our point is if we make it so easy, you have no excuse not to do it. You can live healthier.”
The emphasis is on fresh. The food comes from distributors and Wong keeps a close eye on quality. “I never had fresh rye bread or fresh pasta before Freshbag,” he says. “Now I can’t go back.”
Customers order their food -- mostly a selection of fruits and vegetables -- through the Freshbag website. They can then pick up their groceries at one of Freshbag’s six pickup locations, primarily the front desks of apartment complexes, businesses or university campuses.
Wong is currently asking customers for input on where they should add additional pick-up locations. “All a company has to do is okay us to make deliveries to the front desk,” says Wong.
The Freshbag business model is based on an automated ordering system where customers can order exactly what they want with just-in-time ordering. Orders arrive at the pick-up location the next day after an order is placed.
Freshbag also is focusing on corporate wellness programs, working with nutritionists and chefs to teach their customers how to eat healthy and cook tasty food.
Wong and his partners have dreams to expand. “Hiring will be based on how rapidly we grow,” he says.
Source: Ian Wong
Writer: Karin Connelly
“The company was essentially started to improve wellness in Cleveland through nutrition,” Wong says. “Our point is if we make it so easy, you have no excuse not to do it. You can live healthier.”
The emphasis is on fresh. The food comes from distributors and Wong keeps a close eye on quality. “I never had fresh rye bread or fresh pasta before Freshbag,” he says. “Now I can’t go back.”
Customers order their food -- mostly a selection of fruits and vegetables -- through the Freshbag website. They can then pick up their groceries at one of Freshbag’s six pickup locations, primarily the front desks of apartment complexes, businesses or university campuses.
Wong is currently asking customers for input on where they should add additional pick-up locations. “All a company has to do is okay us to make deliveries to the front desk,” says Wong.
The Freshbag business model is based on an automated ordering system where customers can order exactly what they want with just-in-time ordering. Orders arrive at the pick-up location the next day after an order is placed.
Freshbag also is focusing on corporate wellness programs, working with nutritionists and chefs to teach their customers how to eat healthy and cook tasty food.
Wong and his partners have dreams to expand. “Hiring will be based on how rapidly we grow,” he says.
Source: Ian Wong
Writer: Karin Connelly
The prevailing impression of regionalism that has been bandied about Northeast Ohio for the better part of a decade is all wrong, says a collaborative group of area nonprofits. While the consolidation of countless municipalities is useful, it is not intrinsically regionalism. True regionalism, they argue, is defined by economic activity -- not political boundaries.
university circle deemed one of america's prettiest neighborhoods
Forbes, the publication that specializes in the whipped-off listicle, has once again included Cleveland in one of its infamous lists. Only this time, it's a flattering inclusion. Compiled with help from a travel editor from Midwest Living and the publisher of an online guide to the country’s best road trips, "America's Prettiest Neighborhoods" rambles cross-country like an RV on an unending vacation.
In the feature, Cleveland's University Circle gets a nod.
"With a symphony orchestra, an art museum, a natural history museum and planetarium, and a botanical garden, Cleveland’s University Circle offers a wide and exciting array of ways to pass the time, enjoy some high-end food, or consume world-class culture, all within a walkable area of town that features three notable colleges," writes Forbes.
Of University Circle, Kendra Williams, the above-mentioned travel editor, writes, “People from the neighborhood kick off summer with Parade the Circle, a cool mishmash of people wearing artfully made costumes and paper-mache masks,” says Williams. “It is beautiful any time of year, but I was there last October, and the fall color was astounding.”
Click through the rest of the list here.
In the feature, Cleveland's University Circle gets a nod.
"With a symphony orchestra, an art museum, a natural history museum and planetarium, and a botanical garden, Cleveland’s University Circle offers a wide and exciting array of ways to pass the time, enjoy some high-end food, or consume world-class culture, all within a walkable area of town that features three notable colleges," writes Forbes.
Of University Circle, Kendra Williams, the above-mentioned travel editor, writes, “People from the neighborhood kick off summer with Parade the Circle, a cool mishmash of people wearing artfully made costumes and paper-mache masks,” says Williams. “It is beautiful any time of year, but I was there last October, and the fall color was astounding.”
Click through the rest of the list here.
While we pride ourselves here at Fresh Water in having crisp, professional prose, the truth is, without art, a feature is just font on a page. Pictures tell a thousand words, we're told, but the best ones simply leave us speechless. Every masthead and feature image since we launched this pub over a year ago has been shot by Fresh Water shooter Bob Perkoski. Here is a collection of some of his finest work.
When Fresh Water launched in September 2010, we promised to highlight Cleveland's most progressive and creative people, businesses and organizations. But more importantly, we endeavored to place those subjects against the most compelling backdrop of all: Cleveland and its wonderful neighborhoods. Each Thursday, our readers are invited to dig a little deeper into this city we call home. What follows is a list of the 10 most-read features of the previous 12 months. Looking at the subject matter of those stories, it's clear that the most important topics to our readers include neighborhood development, sustainability and transportation, and, of course, food and booze.
cleveland is laying out the 'welcome mat,' says the atlantic cities
"Thinking about moving? You should consider Cleveland."
So begins an article in The Atlantic Cities, which discusses recent investments totaling $7 billion in Cleveland's economic diversification, infrastructure and the arts.
Among projects mentioned are the $560 million makeover for University Hospitals Case Medical Center, $465 million convention center and medical mart, $350 million casino, and development in University Circle, including Uptown and the new Museum of Contemporary Art.
Also mentioned is Global Cleveland, which hopes to attract 100,000 new residents within the next ten years.
And the Ohio Department of Development just launched InvestOhio, a $100 million tax credit program to help small businesses attract investment, grow and create jobs.
Read the rest of the article here.
So begins an article in The Atlantic Cities, which discusses recent investments totaling $7 billion in Cleveland's economic diversification, infrastructure and the arts.
Among projects mentioned are the $560 million makeover for University Hospitals Case Medical Center, $465 million convention center and medical mart, $350 million casino, and development in University Circle, including Uptown and the new Museum of Contemporary Art.
Also mentioned is Global Cleveland, which hopes to attract 100,000 new residents within the next ten years.
And the Ohio Department of Development just launched InvestOhio, a $100 million tax credit program to help small businesses attract investment, grow and create jobs.
Read the rest of the article here.
Go Media is Here -- and luckily for us, they're here to stay. From its studios in a nondescript three-story brick warehouse on Lorain Avenue, the creative agency is putting Cleveland on the map as a burgeoning hub of art and design. In addition to creating good work, the firm does good work, promoting people and projects that are making Cleveland a better place to live.
guide book written for new arrivals and those who'd like to rediscover cleveland
A new Cleveland-centric book joins the slowly growing bookshelf of info-packed guides to our fair city. Written and self-published by Cleveland State University urban planning grad Justin Glanville, New to Cleveland: A Guide to (re)Discovering the City is targeted both to new arrivals as well as those who'd like to rediscover their city.
Readers will find general information about various Cleveland neighborhoods, including listings of restaurants, stores and cultural institutions. But also advice on where to send your kids to school, insights on the Cleveland real estate market, and the best neighborhoods for students, artists, professionals, retirees and those who want to live car-free or car-light.
The 250-page book includes more than 50 full-color illustrations by local artist Julia Kuo. The book is also printed in Cleveland.
The guide book is only the second to be written specifically about present-day Cleveland, the other being Avalon Travel's Moon Cleveland, penned by Fresh Water editor Douglas Trattner.
There will be a launch party from 7 to 9 p.m. on Wednesday, Dec. 14 at Happy Dog.
Books are available online and at this weekend's Bazaar Bizarre.
Readers will find general information about various Cleveland neighborhoods, including listings of restaurants, stores and cultural institutions. But also advice on where to send your kids to school, insights on the Cleveland real estate market, and the best neighborhoods for students, artists, professionals, retirees and those who want to live car-free or car-light.
The 250-page book includes more than 50 full-color illustrations by local artist Julia Kuo. The book is also printed in Cleveland.
The guide book is only the second to be written specifically about present-day Cleveland, the other being Avalon Travel's Moon Cleveland, penned by Fresh Water editor Douglas Trattner.
There will be a launch party from 7 to 9 p.m. on Wednesday, Dec. 14 at Happy Dog.
Books are available online and at this weekend's Bazaar Bizarre.
cuyahoga arts & culture announces this year's project support grants
On Monday, November 14th, the Board of Cuyahoga Arts & Culture (CAC) approved 88 grants totaling $1,029,164 for its 2012 Project Support cycle. The awards include traditional PS I grants and the new Project Support II, a small grant program that provides awards of up to $5,000. Grants range in value from $625 to $49,333.
This year garnered the largest number of applications in CAC’s history. A total of 131 organizations submitted Intent to Apply materials, of which 118 of were eligible. This is an increase of 45% from the previous year, which was also a record-setter.
The largest recipient is Scenarios USA, a nonprofit that that uses writing and filmmaking to foster youth leadership in under-served teens. The smallest is River Valley Ringers, a community handbell choir in Cleveland Heights. Others include EcoWatch, Building Bridges, LakewoodAlive, and numerous neighborhood development corps.
See all the grants here.
This year garnered the largest number of applications in CAC’s history. A total of 131 organizations submitted Intent to Apply materials, of which 118 of were eligible. This is an increase of 45% from the previous year, which was also a record-setter.
The largest recipient is Scenarios USA, a nonprofit that that uses writing and filmmaking to foster youth leadership in under-served teens. The smallest is River Valley Ringers, a community handbell choir in Cleveland Heights. Others include EcoWatch, Building Bridges, LakewoodAlive, and numerous neighborhood development corps.
See all the grants here.
ny times calls uptown new downtown of university circle
A recent article in the New York Times titled "Cleveland Turns Uptown Into New Downtown," written by Keith Schneider, lauds the emerging Uptown arts and entertainment district in University Circle.
With the goal of "rebuilding the city’s core according to the new urban market trends of the 21st century -- health care, higher education, entertainment, good food, new housing and expanded mass transportation" -- the new Uptown project is becoming the new downtown for University Circle.
"When it is finished next year, the new $27 million Museum of Contemporary Art, designed by Farshid Moussavi, will perch, like a lustrous black gem, at the entrance to the district, at Euclid and Mayfield Road. A pedestrian plaza designed by James Corner Field Operations, a designer of the High Line elevated park in New York City, separates the new museum from two four-story, mixed-use residential buildings under construction on the north and south sides of Euclid."
“There are 5,000 more jobs here than in 2005,” Chris Ronayne, president of University Circle Inc., is quoted in the story. “About 50,000 people work here. The number of residents grew 11 percent since 2000. And there are 10,000 people who live here now.”
Read the rest of the good news here.
With the goal of "rebuilding the city’s core according to the new urban market trends of the 21st century -- health care, higher education, entertainment, good food, new housing and expanded mass transportation" -- the new Uptown project is becoming the new downtown for University Circle.
"When it is finished next year, the new $27 million Museum of Contemporary Art, designed by Farshid Moussavi, will perch, like a lustrous black gem, at the entrance to the district, at Euclid and Mayfield Road. A pedestrian plaza designed by James Corner Field Operations, a designer of the High Line elevated park in New York City, separates the new museum from two four-story, mixed-use residential buildings under construction on the north and south sides of Euclid."
“There are 5,000 more jobs here than in 2005,” Chris Ronayne, president of University Circle Inc., is quoted in the story. “About 50,000 people work here. The number of residents grew 11 percent since 2000. And there are 10,000 people who live here now.”
Read the rest of the good news here.
What's the best thing a city can do to achieve more economic success? Increase its number of college graduates. Simply put: The most prosperous cities have the highest number of college grads. Efforts by CEO's for Cities and our own NOCHE -- dubbed the Talent Dividend -- are designed to up college attainment and thereby boost everybody's bottom line.
metrohealth and cia host aids memorial quilt
If a quilt panel were created to represent your life, what would it look like? Clevelanders have the opportunity to see panels that honor the lives of local people who have died of AIDS -- panels created by their family and friends for the national AIDS Memorial Quilt. The public is invited to view portions of the quilt at MetroHealth Medical Center until Wednesday, Dec. 7.
Among the local stories behind the panels: Ana Rodriguez was a spirited young girl who found out she was born HIV positive just before her parents died of AIDS in the late 1990s. Instead of letting it get her down, Ana became the first child to openly have AIDS in the Cleveland Metropolitan School District and toured the country helping others cope with the disease before her death in 2004.
Daily viewing of the quilt panels -- 8 panel sections measuring 12 square feet -- will hang from the ceiling of MetroHealth’s Rammelkamp Atrium through Dec. 7. The public is invited to view the display each day from 8 a.m. to 9 p.m.
For more info click here.
Among the local stories behind the panels: Ana Rodriguez was a spirited young girl who found out she was born HIV positive just before her parents died of AIDS in the late 1990s. Instead of letting it get her down, Ana became the first child to openly have AIDS in the Cleveland Metropolitan School District and toured the country helping others cope with the disease before her death in 2004.
Daily viewing of the quilt panels -- 8 panel sections measuring 12 square feet -- will hang from the ceiling of MetroHealth’s Rammelkamp Atrium through Dec. 7. The public is invited to view the display each day from 8 a.m. to 9 p.m.
For more info click here.
trial led by cleveland clinic touted in wall street journal
"A study involving Eli Lilly & Co.'s experimental drug evacetrapib showed it was able to boost good cholesterol levels while lowering the bad kind," writes Jennifer Corbett Dooren for the Wall Street Journal.
"The study was presented Tuesday at the American Heart Association's annual meeting in Orlando, Fla., and published in the Journal of the American Medical Association. It was funded by Eli Lilly and led by doctors at the Cleveland Clinic."
Evacetrapib is designed to inhibit cholesteryl ester transfer protein, or CETP, which is involved in transferring cholesterol particles from HDL -- the "good" cholesterol -- to LDL, referred to as "bad" cholesterol.
Read the rest here.
"The study was presented Tuesday at the American Heart Association's annual meeting in Orlando, Fla., and published in the Journal of the American Medical Association. It was funded by Eli Lilly and led by doctors at the Cleveland Clinic."
Evacetrapib is designed to inhibit cholesteryl ester transfer protein, or CETP, which is involved in transferring cholesterol particles from HDL -- the "good" cholesterol -- to LDL, referred to as "bad" cholesterol.
Read the rest here.
"My primary objective is to bring 100,000 newcomers to Northeast Ohio," says Larry Miller, newly appointed president of Global Cleveland. Miller brings more than 25 years of talent attraction and international human resources experience to the organization tasked with promoting the quality of life in and around Cleveland.
evergreen co-ops -- aka the cleveland model -- in the news
"Conventional wisdom holds that the forward-looking coastal enclaves of the United States are where we're supposed to expect cutting edge experiments in building a green economy," writes Andrew Leonard for Grist. "But if Ted Howard has his way, every activist who wants to promote green jobs and economic growth should turn instead to the city of Cleveland, Ohio, for inspiration."
In an article titled, "A co-op movement grows in Cleveland," Leonard writes of the Evergreen Cooperatives, which were launched by the Cleveland Foundation in collaboration with Ted Howard from the University of Maryland.
Evergreen is a collection of worker-owned green businesses that leverage the needs of Cleveland's largest institutions such as the Cleveland Clinic, Case Western Reserve University, and University Hospitals.
Read the rest of the good news here.
In an article titled, "A co-op movement grows in Cleveland," Leonard writes of the Evergreen Cooperatives, which were launched by the Cleveland Foundation in collaboration with Ted Howard from the University of Maryland.
Evergreen is a collection of worker-owned green businesses that leverage the needs of Cleveland's largest institutions such as the Cleveland Clinic, Case Western Reserve University, and University Hospitals.
Read the rest of the good news here.
cleveland clinic's focus on patient satisfaction lauded in wall street journal
In an article on the increased focus on patient satisfaction at hospitals, Wall Street Journal writer Laura Landro highlights positive measures taken at The Cleveland Clinic.
Titled "A Financial Incentive for Better Bedside Manner," the feature illustrates how a patient's opinion of a hospital is greatly shaped by how they are treated both in and out of the operating room.
"Cleveland Clinic Chief Executive Delos "Toby" Cosgrove, a heart surgeon by training, says he had an epiphany several years ago at a Harvard Business School seminar, where a young woman raised her hand and told him that despite the clinic's stellar medical reputation, her grandfather had chosen to go elsewhere for surgery because 'we heard you don't have empathy.'" Landro writes.
To improve the Clinic's patient-satisfaction scores, which ranked below the national average, the hospital opened an Office of Patient Experience, and began putting "caregiver" on the badges of all employees. More than 40,000 staffers -- from doctors to parking attendants -- were put through training programs on delivering ideal patient experiences. The hospital launched HEART -- hear the concern, empathize, apologize, respond and thank. It developed a Healing Services team to offer complimentary light massages, aromatherapy, spiritual care and other holistic services. There were more than 18,000 services offered in 2010.
Since 2008, the Cleveland Clinic's overall hospital ratings have increased by 89%. And compared to last year, the annual volume of complaints the hospital has received will show a 5% decline over last year.
Check out the rest of the report here.
Titled "A Financial Incentive for Better Bedside Manner," the feature illustrates how a patient's opinion of a hospital is greatly shaped by how they are treated both in and out of the operating room.
"Cleveland Clinic Chief Executive Delos "Toby" Cosgrove, a heart surgeon by training, says he had an epiphany several years ago at a Harvard Business School seminar, where a young woman raised her hand and told him that despite the clinic's stellar medical reputation, her grandfather had chosen to go elsewhere for surgery because 'we heard you don't have empathy.'" Landro writes.
To improve the Clinic's patient-satisfaction scores, which ranked below the national average, the hospital opened an Office of Patient Experience, and began putting "caregiver" on the badges of all employees. More than 40,000 staffers -- from doctors to parking attendants -- were put through training programs on delivering ideal patient experiences. The hospital launched HEART -- hear the concern, empathize, apologize, respond and thank. It developed a Healing Services team to offer complimentary light massages, aromatherapy, spiritual care and other holistic services. There were more than 18,000 services offered in 2010.
Since 2008, the Cleveland Clinic's overall hospital ratings have increased by 89%. And compared to last year, the annual volume of complaints the hospital has received will show a 5% decline over last year.
Check out the rest of the report here.